Errors can occur when you try to open larger PDF files directly within the web browser window. Please try the following:
We recommend a broadband network connection with a minimum download speed of 10 mbps and upload speed of 5 mbps for the most enjoyable experience. Check your internet speeds at OpenSpeedTest.com.
The system requirements to view this stream and associated technologies are listed below.
Check the buffering status in the status bar below the viewer. If this icon is present, allow it some time. It is standard for a delay when a stream loads (the length of the delay will depend on your network connection).
Verify you have an HTML5 compatible browser/device.
Try refreshing the stream by doing one of the following:
If you are viewing this stream on a mobile device, please ensure your device supports HTML5 in order to view the stream.
There is most likely too much traffic on your network. First, make sure you are not running network-intensive programs or downloading large files while trying to watch streaming content. Close all programs that are not being used including extra browser windows that may be open and consuming bandwidth. Click the Play button and try again. If the problem persists, please contact your network administrator to inquire about any problems with your network.
If you are within a corporate firewall/proxy server, ask your network administrator if you have an Internet firewall, which may block reception of the audio and video content.
The most likely cause of an echo is having multiple webcast windows/tabs open. Please check your task bar area (open programs at bottom of screen) and your web browser windows/tabs for duplicate running webcast streams. Close any extra windows/tabs.
No. Live or on-demand webcasts are only designed to be streamed continuously in small packets and cannot be saved to your hard drive. However, certain learning formats may include a downloadable MP4 file.
If this occurs, there may be issues with your Internet connection, or there might be high levels of network traffic/volume on the server. It is recommended that you close down the player and try again after a few minutes.
Generally, you should close all non-related windows and applications on your computer, except for your Internet browser and any application related to media playback. Other applications which use the Internet should also be closed, such as e-mail or other streaming content (such as Internet radio), as these may reduce the available bandwidth.
Some office networks have a firewall configured to block or slow down streaming media, including on-demand webcasts and audio programs. This may also include firewall software installed on your computer. If this is the case, please speak with your Network Administrator or Information Technology Department.
Please see our related FAQ: General Questions: Is captioning available for live or on-demand webcasts?
For technical support related to accessing a live webcast or live webcast replay, please call 1-866-702-3278 (toll-free).
For technical support related to program materials or any other digital CPD product, please e-mail: firstname.lastname@example.org.
Self-paced E-Courses are accessible via an HTML5-compatible browser on Windows/Mac/Linux computers and on Android/iOS/iPadOS mobile devices. The most recent version of Microsoft Edge, Google Chrome, Firefox, or Safari is recommended.