The LSO Store provides:
If you are a licensee, an account is automatically created using your preferred email address in LSO Connects. Non-licensees can use the email from a previous online order or create a new account.
Log in and select “My Account,” then choose “Reset Password.” Enter your current password once and your new password twice.
On the login page, select “Reset Password.” Enter your email and select “Reset Password.” A link to reset your password will be sent to the email address associated with your account.
The email you entered may not match any LSO Store account. Please contact [email protected] for assistance.
If you wish to remove an item from your order:
If you experience any difficulties, please contact us at [email protected].
You will receive an email confirmation immediately and an on-screen receipt you can print.
Please see our Cancellations, Transfers, or Returns section for details.
Digital goods include downloadable PDF materials, live webcasts, on-demand webcasts (streamed or downloadable), and E-Courses.
You must be logged in to the LSO Store. Go to “My Account,” then “Purchased Programs,” and select “Details” beside the program to access links and related materials.
To access a digital good, ensure you have the appropriate software:
All CPD programs are fully paperless. PDF materials are provided for both live and on-demand programs. When purchased separately or included with on-demand programs, materials are available immediately after your purchase is confirmed.
The on-demand webcast and any included PDF materials are available immediately after your purchase is confirmed. PDF materials purchased separately are also available immediately upon confirmation.
Within two business days prior to the program, a link is added to the “Purchased Programs” section under “My Account.” You will also receive an email from [email protected] with detailed access instructions.
If you use a spam filter, add [email protected] to your allow list. If you haven’t received the information within one business day before the program, or the program doesn’t appear under “Purchased Programs,” please contact [email protected].
Click the link provided in the email, or go to “Purchased Programs” and select “Details.” On the program page, click the link to launch the webcast. You can access the video player approximately 20 minutes before the start of a live program.
Our variable bit rate balances streaming quality with your internet connection, scaling up to HD or down as needed to reduce buffering.
Use the link in your email or go to “Purchased Programs” and select “Details.” On the program page, choose the resource link to download it.
Test your system here: Test Your System.
For system requirements and technical support, refer to Webcast Technical Support. You may also call 1-866-702-3278 for support related to live or on-demand webcasts.
On-demand means you can access a past program online at your convenience. Streaming starts as soon as it begins loading (no need to download the entire file first). An active internet connection and a compatible device are required.
You have unlimited access for an indefinite period of time.
We ship via Canada Post. Please visit Canada Post for details on available shipping service levels.
To support sustainability, CPD is fully paperless for all programs. Materials made available for purchase (without purchasing the program) are provided in PDF format only.
The Law Society of Ontario provides reasonable accommodations, including auxiliary aids and services upon request and removal of architectural or communication barriers where readily achievable.
To request an accommodation, complete the Accommodation Request Form via your LSO Connects Account. Please submit your request and payment at least fifteen (15) business days prior to the program date. Questions? Contact [email protected].
Visit LSO Duty to Accommodate for more information on our accommodation process.
Yes. Live Captions are available for live and on-demand webcasts in Google Chrome (version 89+) and as a system option on the following:
Important: Live Captions are automatically generated, may contain errors, and are available in English only. If you require additional accommodation, please contact [email protected].
browser at the top right, click More 
and then Settings.More information:
> System Settings, click Accessibility 
in the sidebar, then click Live Captions (Beta) on the right.More information:
Major credit card companies require the collection of security numbers (CVV/CVC/CSC).
If you register directly on the LSO Store, you enter this code online. If you register by email or form, we must call you on a secure phone line to obtain your credit card information, including the security code. This helps protect your card from fraud.
The security code (CVV/CVC/CSC) is a 3- or 4-digit number on your credit card located on either the front or back of the card. It helps verify the cardholder’s identity and minimize fraud.
