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FAQ - General Questions


Products available on the LSO Store

  1. What is available from the LSO Store?

How do I login to the LSO Store?

  1. What is my username?
  2. How do I change my password?
  3. I can't remember my password. How can I retrieve it?
  4. How do I order items from the LSO Store?
  5. What happens after I place an online order?
  6. How can I cancel my order?

How do I access my purchases

  1. What is a digital good?
  2. How do I access my digital goods?

Program materials

  1. Where are my materials?
  2. How long does it take to receive the materials along with an on-demand webcast?

Live webcasts

  1. How do I access a live webcast and related materials?
  2. How do I view the program?
  3. How do I access the materials?
  4. What do I need to access a live webcast?

On-demand webcasts

  1. What is an on-demand webcast?
  2. How long do I have to access an on-demand program after I purchase it?
  3. I made purchases on the old e-commerce site (ecom.lsuc.on.ca). Where can I find them?

Other questions

  1. What are the available shipping options?
  2. CPD programs are paperless. What does that mean, exactly?
  3. Does the Law Society make accommodations to enable persons with disabilities to attend and participate in its programs?
  4. Why do you have to call me when I place an order via email or using a registration form?
  5. What is the security code, and why do you need it?

 

Products available on the LSO Store

What is available from the LSO Store?

The LSO Store provides:

  • Registration and access to CPD programs offered by The Law Society of Ontario. Programs and their resources are available in various formats, such as in-person programs, on-demand webcasts, electronic program materials, and E-Courses.
  • An easy way to order certificates, letters, and pay for certain fees.
  • A variety of LSO-branded merchandise, such as clothing, clocks, watches, and leather goods.

How do I login to the LSO Store?

What is my username?

If you are a licensee of the Law Society, you log in via the LSO Portal using the credentials for that site. If you are not a licensee, you log in with the e-mail address used to place previous online orders. If you don’t have an account, you will be prompted to register a new account.

How do I change my password?

If you are an LSO licensee, your username and password are managed via the LSO Portal. Please go to the LSO Portal, click “Manage My Profile” on the left, and then click “Password.”

If you are not a licensee, from the LSO Store click on “My Account” at the top, log in, and then click “Change password” on the left. You will be prompted to enter your old password once and your new password twice for accuracy.

I can't remember my password. How can I retrieve it?

If you are an LSO licensee, your username and password are managed via the LSO Portal. Please go to the LSO Portal and click the link that says “Forgot User Name or Password.” Enter your e-mail address, choose the “Forgot password” radio button, and click the “Submit” button.

If you are not a licensee, click the “Forgot password?” link on the login page within “My Account.” Enter your e-mail address and click the “Recover” button.

A link to reset your password will be sent to the e-mail address associated with your account. Sometimes the e-mail address in our database is incorrect or old. If you don’t receive an e-mail with your password, please contact us by e-mail at cpdreg@lso.ca.

How do I order items from the LSO Store?

  1. Click the “Add to Cart” button for the item you wish to purchase. This takes you to the Shopping Cart.
  2. If you would like to purchase another item, click the “Continue Ordering” button and select that item.
  3. When you have finished selecting all your items, click the “Checkout” button.

If you wish to remove an item from your order:

  1. Click the “Shopping cart” icon at the top of the page to view your cart.
  2. Click the checkbox in the “Remove” column for the item that you wish to remove.
  3. Click the “Update shopping cart” button.

If you experience any difficulties, please contact us at cpdreg@lso.ca.

What happens after I place an online order?

Once you have placed an online order, you receive immediate confirmation of your purchase by e-mail. An order confirmation will also display on screen, which can be printed if desired.

How can I cancel my order?

Please see our Cancellations, Transfers, or Returns section for details.

How do I access my purchases

What is a digital good?

There are many kinds of digital goods that can be purchased at this site, such as:

  • PDF program materials (downloadable),
  • Live webcasts (streamed to your computer; internet access required),
  • On-demand webcasts (either streamed to your computer or downloadable; internet access required for streaming and for initial download), and
  • E-Courses (internet access required).

How do I access my digital goods?

You must be logged in to the LSO Store to access a digital good. Once a digital good is purchased, click on "My Account" and then click "Purchased Programs."

"Purchased Programs" is where you can view all of your available digital goods in the LSO Store. Click on the "Details" link to the right of the desired program name to access links and related materials.

Note: If you purchased your program on our old e-Transactions site, you must return to that site to access it, under My Purchases.

To view a digital good, you must have the applicable software installed on your computer.

  • To view PDF documents, you must have Adobe Reader or a compatible PDF viewer.
  • To view live webcasts, on-demand webcasts, or E-Courses you must have Adobe Flash Player or an HTML5-compatible browser/device.
  • MP4 downloads can be played using any software or device that supports the MP4 video format.

The Adobe products can be downloaded for free by clicking on the applicable image below.

Get Adobe Reader Get Adobe Flash Player

Program materials

Where are my materials?

PDF materials are available immediately via "My Account". Hardcopies are only published for select programs. If you ordered a hardcopy of the materials, it will be delivered to you approximately 1–2 weeks after the program date.

How long does it take to receive the materials along with an on-demand webcast?

The on-demand webcast and PDF materials (where applicable) are available immediately upon confirmation of purchase and can be accessed via "My Account" at the top of the navigation bar. Hardcopies are available for order for select programs, and will be delivered to you in approximately 1–2 weeks.

Live webcasts

How do I access a live webcast and related materials?

Within 2 business days prior to the program, a link is added to the “Purchased Programs” section under “My Account.” You will then receive an e-mail from cpd@lso.ca containing detailed instructions for accessing the live program.

If you use a spam filter, please add cpd@lso.ca to the allow list (i.e., white list) in order to prevent the message from being blocked. If you have not received the information via e-mail within 1 business day before the program, or the program does not appear in your “Purchased Programs” section, please contact us at cpdreg@lso.ca to inquire about the status of the information.

How do I view the program?

Click on the link provided in the e-mail message, or go to the “Purchased Programs” section and click on the “Details” link to the right of the program. On the program page, click the link to load the webcast. You will be able to access the video player approximately 20 minutes prior to the start of a live program.

Fall 2015 Update: Our new variable bit rate strikes a balance between the quality of the streaming video and internet connection, shifting up to HD or down depending on your network capacity, which should reduce buffering.

How do I access the materials?

Click on the link provided in the e-mail message, or go to the “Purchased Programs” section and click on the “Details” link to the right of the desired program. On the program page, click on the link corresponding to the resource to download it.

What do I need to access a live webcast?

To ensure your system meets the requirements, we encourage you to test your system by clicking the following test video: Test Your System.

For system requirements and technical support, please see Webcast Technical Support. You may also call 1-866-702-3278 for technical support related to live webcasts or on-demand webcasts.

On-demand webcasts

What is an on-demand webcast?

The term “on-demand” refers to your ability to view a past program online at your convenience. You do not have to wait for the entire program to download as it will start playing (streaming) as soon as it begins loading.

To view on-demand programs you must have an active internet connection and use a Windows-based, Apple-based personal computer, or a mobile device that supports either Flash or HTML5.

Fall 2015 Update:

  • Bookmarks: Bookmarks allow you to jump ahead in the video by agenda topic.
  • Slides with MP4: When you download the MP4, the accompanying PowerPoint slides appear as they did in the presentation.

How long do I have to access an on-demand program after I purchase it?

You will be given unlimited access to each program for an indefinite period of time.

I made purchases on the old e-commerce site (ecom.lsuc.on.ca). Where can I find them?

Please note that programs that took place in 2013 or prior were removed from the old website as of June 19, 2016 and are no longer available.

Contact us at cpdreg@lso.ca for access to CPD programs and resources for programs that took place between 2014 and 2016. This applies to all purchases not downloaded before the e-commerce site shutdown on February 28, 2018, as per the January 2018 notice posted on the old site.

 

Other questions

What are the available shipping options?

Please visit the Canada Post website for details on available shipping service levels provided by Canada Post.

CPD programs are paperless. What does that mean, exactly?

Starting 2016, CPD is paperless for live programs. This means that we don't print hardcopies of materials to hand out at the venue. But you can still order hardcopies (when available) for delivery after the program. And remember, every program registration includes a copy of the materials as a PDF.

Does the Law Society make accommodations to enable persons with disabilities to attend and participate in its programs?

The Law Society of Ontario makes reasonable accommodations to enable persons with disabilities to attend and participate in its programs, including providing auxiliary aids and services upon request and removing architectural and communication barriers that are structural in nature where readily achievable.

To request auxiliary aids or services or if you have any questions regarding accessibility, please contact cpdreg@lso.ca. In order for the Law Society to be able to make the necessary arrangements for accommodation, we require that you provide your request for accommodation and your payment for the program at least fifteen (15) business days prior to the program date.

Please see Communication Accomodations for additional information and forms.

Why do you have to call me when I place an order via email or using a registration form?

Major credit card companies, such as VISA, have changed their security rules for collecting credit card information. As of October 14, 2018, they require any commercial enterprise processing credit cards to collect security numbers.

If you use the LSO's eCommerce system yourself to register for programs, you will enter the security number when prompted. If you register by email or faxed registration form sent to CPD, there is an extra step. We must call you on a secure phone line to obtain your credit card information, including your security code. This change has been implemented to provide additional security to help protect your card from fraudulent use.

Want more information? Watch our "Did You Know?" animation!

What is the security code, and why do you need it?

The security code, also known as CVV (Card Verification Value), CVC (Card Verification Code) or CSC (Card Security Code), is a 3 or 4 digit number. It is located on the back (VISA, MasterCard) or the front (Amex) of your credit card. It is meant to help establish the identity of the credit card holder and minimize risks of fraud.

Want more information? Watch our "Did You Know?" animation!