The LSO Store provides:
If you are a licensee, an account is created for you using your preferred email address in LSO Connects. Non-licensees may use the email from previous online orders or create an account.
Log in and select “My Account”. After logging in, choose “Reset Password”. You will be asked to input your old password once and your new password twice for verification.
On the login page, select “Reset Password”. Enter your email and select “Reset Password”. A link to reset your password will be sent to the email address associated with your account.
The email address provided on the password reset page did not match any LSO Store accounts. For assistance, please email the CPD Customer Service team at cpdreg@lso.ca.
If you wish to remove an item from your order:
If you experience any difficulties, please contact us at cpdreg@lso.ca.
Once you have placed an online order, you receive immediate confirmation of your purchase by e-mail. An order confirmation will also display on screen, which can be printed if desired.
Please see our Cancellations, Transfers, or Returns section for details.
There are many kinds of digital goods that can be purchased at this site, such as:
You must be logged in to the LSO Store to access a digital good. Once a digital good is purchased, click on "My Account" and then click "Purchased Programs."
"Purchased Programs" is where you can access all of your available digital goods in the LSO Store. Click on the "Details" link to the right of the desired program name to access links and related materials.
To access a digital good, you must have the applicable software installed on your computer.
Adobe Reader can be downloaded for free by following the link below.
Post-program PDF materials are available immediately upon confirmation of purchase. For instructions, please go to "How do I access my digital goods?". Hardcopies are only published for select programs. If you ordered a hardcopy of the materials, it will be delivered to you approximately 1–2 weeks after the program date.
The on-demand webcast and PDF materials (where applicable) are available immediately upon confirmation of purchase. For instructions, please go to "How do I access my digital goods?". Hardcopies are available for order for select programs, and will be delivered to you in approximately 1–2 weeks.
Within 2 business days prior to the program, a link is added to the “Purchased Programs” section under “My Account.” You will then receive an e-mail from cpd@lso.ca containing detailed instructions for accessing the live program.
If you use a spam filter, please add cpd@lso.ca to the allow list (i.e., white list) in order to prevent the message from being blocked. If you have not received the information via e-mail within 1 business day before the program, or the program does not appear in your “Purchased Programs” section, please contact us at cpdreg@lso.ca to inquire about the status of the information.
Click on the link provided in the e-mail message, or go to the “Purchased Programs” section and click on the “Details” link to the right of the program. On the program page, click the link to load the webcast. You will be able to access the video player approximately 20 minutes prior to the start of a live program.
Our variable bit rate strikes a balance between the quality of the streaming video and internet connection, shifting up to HD or down depending on your network capacity, which should reduce buffering.
Click on the link provided in the e-mail message, or go to the “Purchased Programs” section and click on the “Details” link to the right of the desired program. On the program page, click on the link corresponding to the resource to download it.
To ensure your system meets the requirements, we encourage you to test your system by clicking the following test video: Test Your System.
For system requirements and technical support, please see Webcast Technical Support. You may also call 1-866-702-3278 for technical support related to live webcasts or on-demand webcasts.
The term “on-demand” refers to your ability to access a past program online at your convenience. You do not have to wait for the entire program to download as it will start playing (streaming) as soon as it begins loading.
To access on-demand programs you must have an active internet connection and use a Windows-based or Apple-based personal computer or a mobile device that supports HTML5.
You will be given unlimited access to each program for an indefinite period of time.
Please note that programs that took place in 2013 or prior were removed from the old website as of June 19, 2016 and are no longer available.
Contact us at cpdreg@lso.ca for access to CPD programs and resources for programs that took place between 2014 and 2016. This applies to all purchases not downloaded before the e-commerce site shutdown on February 28, 2018, as per the January 2018 notice posted on the old site.
We ship via Canada Post. Please visit Canada Post for details on available shipping service levels.
Completing our "green" approach subsequent to our transition of registrants' materials to paperless a few years ago, as of January 1, 2023, CPD will be fully paperless for all programs. This means that materials for select programs which are made available to you for purchase (without purchasing the program) are available for purchase in PDF format only. This switch from paper to PDF supports the LSO’s initiatives for sustainability and CPD's "green" approach.
The Law Society of Ontario makes reasonable accommodations to enable persons with disabilities to attend and participate in its programs, including providing auxiliary aids and services upon request and removing architectural and communication barriers that are structural in nature where readily achievable.
Effective August 19, 2024, our systems have been updated to better meet your accommodation needs. To request an accommodation, please complete the Accommodation Request Form via your LSO Connects Account. We require that you provide your request for accommodation and your payment for the program at least fifteen (15) business days prior to the program date. Should you have any questions regarding accessibility, please contact cpdreg@lso.ca.
Please see LSO Duty to Accommodate for additional information on LSO's Accommodation process.
Yes, Live Captions are available for live and on-demand webcasts for Google Chrome version 89 and later, and as a system option for the following popular operating systems:
Important: Live Captions are automatically generated, may contain errors, and are only available in English. If you require additional accommodation, please contact cpdreg@lso.ca.
browser at the top right, click More 
and then Settings.For more information and configuration options, please refer to the following:
> System Settings, click Accessibility 
in the sidebar, then click Live Captions (Beta) on the right. (You may need to scroll down.)For more information and configuration options, please refer to the following:
Major credit card companies, such as Visa, have changed their security rules for collecting credit card information. As of October 14, 2018, they require any commercial enterprise processing credit cards to collect security numbers.
If you use the LSO Store yourself to register for programs, you will enter the security number when prompted. If you register by email sent to CPD, there is an extra step. We must call you on a secure phone line to obtain your credit card information, including your security code. This change has been implemented to provide additional security to help protect your card from fraudulent use.
Want more information? Watch our "Did You Know?" animation!
The security code, also known as CVV (Card Verification Value), CVC (Card Verification Code) or CSC (Card Security Code), is a 3 or 4 digit number. It is located on the back (Visa, Mastercard) or the front (Amex) of your credit card. It is meant to help establish the identity of the credit card holder and minimize risks of fraud.
Want more information? Watch our "Did You Know?" animation!
