Frequently Asked Questions

• General Questions
• Group Registration
• Technical Support
• Terms and Discounts

General Questions

Products available on the LSO Store

• What is available from the LSO Store?

How do I login to the LSO Store?

• What is my username?
• How do I change my password?
• I can't remember my password. How can I retrieve it?
• Why did I not receive the password reset email?
• How do I order items from the LSO Store?
• What happens after I place an online order?
• How can I cancel my order?

How do I access my purchases

• What is a digital good?
• How do I access my digital goods?
• Where are my materials?
• How long does it take to receive the materials along with an on-demand webcast?
• How do I access a live webcast and related materials?
• How do I view the program?
• How do I access the materials?
• What do I need to access a live webcast?
• What is an on-demand webcast?
• How long do I have to access an on-demand program after I purchase it?
• I made purchases on the old e-commerce site (ecom.lsuc.on.ca). Where can I find them?

Other questions

• What are the available shipping options?
• CPD programs are paperless. What does that mean, exactly?
• Does the Law Society make accommodations to enable persons with disabilities to attend and participate in its programs?
• Is captioning available for live or on-demand webcasts?
• Why do you have to call me when I place an order via email or using a registration form?
• What is the security code, and why do you need it?

Group Registration

• I am a group facilitator. How do I go about processing a group registration?
• Can I register a group and pay by cheque?
• What group discounts are available for CPD programs?

Technical Support

• PDF material will not load

Live Webcasts and On-Demand Webcasts

• What are the hardware and software system requirements?
• The test video or the webcast video will not play.
• I am experiencing buffering issues, lag, or choppy video.
• I cannot hear anything (or the sound is very faint). What do I do?
• I hear an echo.
• Is it possible to save a webcast to my computer hard drive?
• I received an error message such as "connection to the server failed" or "could not connect to the server."
• Are there any tips to improve the overall experience of viewing on-demand programs?
• Why am I having problems accessing on-demand programs at my workplace?
• What does "buffering" mean? Why does the content stutter? Why is the content not smooth?

E-Courses

• What are the hardware and software system requirements for E-Courses?

Terms and Discounts

• Ordering
• Delivery
• Cancellations, Transfers, or Returns
• Bursary (Financial Assistance)

Discounts

• Group pricing
• Students and Legal Clinic Counsel
• Faculty members / professors / instructors
• Bulk resource orders
• University and college bookstores
• Resellers and bookstores
• Do any nearby hotels offer preferred rates?