The Art of Effective Client Communication


Tuesday, November 7, 2023 (9:00 a.m.–12:00 p.m.)

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CPD Hour(s)
0 Substantive
2 h 30 m Professionalism
30 m EDI Professionalism

Additional Information

Page Count: 82

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  • Jonathan Kulathungam
    Teplitsky LLP

Client service and communication remains a perennial problem and the largest source of complaints and claims against legal professionals. So, even if this topic seems pretty simple, it deserves your attention. Take some time to ensure your professional practices are proper. The dividends will be compliance, satisfied clients, and the potential for growth of your business won through your solid reputation.

  • Know the difference between listening to and hearing your client’s story
  • Ensure you are facilitating justice rather than imposing your own perspective
  • Find out about useful and innovative solutions to ensure the best communication channels
  • Protect yourself against complaints and claims


  • Jonathan KulathungamTeplitsky LLP
  • Catherine AllenTeplitsky LLP
  • Justin SafayeniStockwoods LLP
  • Sean Zeitz, C.S.Lipman Zener Waxman LLP
  • David MilosevicMilosevic & Associates
  • Neil WilsonStevenson Whelton LLP
  • Victoria Crewe-NelsonVice-President, Underwriting and Customer Service and SecretaryLawyers' Professional Indemnity Company (LawPRO)
  • Shawn ErkerLegal Writer and Content ManagerLawyers' Professional Indemnity Company (LAWPRO®)
  • Jennifer GoldWood Gold LLP

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