The Art of Effective Client Communication
Date
Tuesday, November 7, 2023 (9:00 a.m.–12:00 p.m.)
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Additional Information
Page Count: 82
* Remember: You must attend CPD programs (in-person, live webcast, or live webcast replay) or view them on-demand to claim CPD Hours. Reading CPD materials alone does not qualify.
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Jonathan Kulathungam,Teplitsky LLP
Client service and communication remains a perennial problem and the largest source of complaints and claims against legal professionals. So, even if this topic seems pretty simple, it deserves your attention. Take some time to ensure your professional practices are proper. The dividends will be compliance, satisfied clients, and the potential for growth of your business won through your solid reputation.
- Know the difference between listening to and hearing your client’s story
- Ensure you are facilitating justice rather than imposing your own perspective
- Find out about useful and innovative solutions to ensure the best communication channels
- Protect yourself against complaints and claims
Presenters
- Jonathan Kulathungam, Teplitsky LLP
- Catherine Allen, Teplitsky LLP
- Justin Safayeni, Stockwoods LLP
- Sean Zeitz, C.S., Lipman Zener Waxman LLP
- David Milosevic, Milosevic & Associates
- Neil Wilson, Stevenson Whelton LLP
- Victoria Crewe-Nelson, Vice-President, Underwriting and Customer Service and Secretary, Lawyers' Professional Indemnity Company (LawPRO)
- Shawn Erker, Legal Writer and Content Manager, Lawyers' Professional Indemnity Company (LAWPRO®)
- Jennifer Gold, Wood Gold LLP
