Managing High Conflict Personalities for Lawyers and Paralegals

As a legal professional, you sometimes have to engage with clients, witnesses, or even colleagues who present with unreasonable demands, impossible expectations, or anti-social behaviour. Our distinguished speaker, Bill Eddy from the High Conflict Institute, is internationally known for his presentations and publications that explain the "high conflict personality" theory. In this program, he uses his expertise as a former practicing lawyer turned therapist to provide you with strategies to help you better manage difficult clients, demanding opposing counsel, and many challenging situations. Learn how to identify the characteristics of a high conflict personality and the conflict resolution skills that you can use to maintain control, minimize risk and maximize your objectives, with approaches that can be applied in personal as well as professional settings.

• Understand what high conflict and high conflict personality mean in this context
• Identify the patterns of behaviour of high conflict personalities
• Hear about the communication and behavioural techniques to minimize conflict