Enhancing Your Client Experience: Reducing Your Risks
Date
Thursday, September 17, 2020 (9:00 a.m.–12:00 p.m.)
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CPD Hour(s)
0 Substantive
3 h Professionalism
Location
View this webcast-only program from your home or office computer
Additional Information
Page Count: 62
* Remember: You must attend CPD programs (in-person, live webcast, or live webcast replay) or view them on-demand to claim CPD Hours. Reading CPD materials alone does not qualify.
Chair
-
Juda Strawczynski, Director, practicePROLawyers' Professional Indemnity Company (LAWPRO®)
Description
You provide quality professional services to your clients, but how can you enhance your client service delivery as a legal professional? Improving client service can help you manage client expectations, reduce your risks of a Law Society complaint or a claim made against you, and help build your practice. In this program, spend half a day with practising lawyers, Law Society, and LawPRO staff to help you enhance your client’s experience from intake to file closure.
- Learn about the most common types of professional complaints and claims and how to avoid them
- Update your knowledge on efficient use of technology in your practice
- Consider the appropriate protocols for dealing with self-represented parties
Presenters
- Juda Strawczynski, Director, practicePRO, Lawyers' Professional Indemnity Company (LAWPRO®)
- Naomi Bussin, Director, Intake & Resolution, Law Society of Ontario
- Lisa Feldstein, Lisa Feldstein Law Office Professional Corporation
- Ellen Low, Ellen Low Employment Law
- Kirsti Mathers McHenry, Mathers McHenry and Co.
- Martine M. Morin, Unit Director & Counsel, Lawyers' Professional Indemnity Company (LAWPRO®)
- Priya Somascanthan, Lisa Feldstein Law Office Professional Corporation
