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Enhancing Your Client Experience: Reducing Your Risks

Date

Thursday, September 17, 2020 (9:00 a.m.–12:00 p.m.)

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CPD Hour(s)
0 Substantive
3 h Professionalism
Location

View this webcast-only program from your home or office computer

Additional Information

Page Count: 62

* Remember: You must attend CPD programs (in-person, live webcast, or live webcast replay) or view them on-demand to claim CPD Hours. Reading CPD materials alone does not qualify.

Chair
  • Juda StrawczynskiDirector, practicePRO
    Lawyers' Professional Indemnity Company (LAWPRO®)
Description
You provide quality professional services to your clients, but how can you enhance your client service delivery as a legal professional? Improving client service can help you manage client expectations, reduce your risks of a Law Society complaint or a claim made against you, and help build your practice. In this program, spend half a day with practising lawyers, Law Society, and LawPRO staff to help you enhance your client’s experience from intake to file closure. 
  • Learn about the most common types of professional complaints and claims and how to avoid them
  • Update your knowledge on efficient use of technology in your practice
  • Consider the appropriate protocols for dealing with self-represented parties

Presenters

  • Juda StrawczynskiDirector, practicePROLawyers' Professional Indemnity Company (LAWPRO®)
  • Naomi BussinDirector, Intake & ResolutionLaw Society of Ontario
  • Lisa FeldsteinLisa Feldstein Law Office Professional Corporation
  • Ellen LowEllen Low Employment Law
  • Kirsti Mathers McHenryMathers McHenry and Co.
  • Martine M. MorinUnit Director & CounselLawyers' Professional Indemnity Company (LAWPRO®)
  • Priya SomascanthanLisa Feldstein Law Office Professional Corporation

Registration Options

Registration Mode *
Learning format *

Only PDF materials will be provided. Hardcopy materials are not available with this program.

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