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DESCRIPTION:You provide quality professional services to your clients\, but
  how can you enhance your client service delivery as a legal professional?
  Improving client service can help you manage client expectations\, reduce
  your risks of a Law Society complaint or a claim made against you\, and h
 elp build your practice. In this program\, spend half a day with practisin
 g lawyers\, Law Society\, and LawPRO staff to help you enhance your client
 &rsquo\;s experience from intake to file closure. \n\nLearn about the most
  common types of professional complaints and claims and how to avoid them\
 nUpdate your knowledge on efficient use of technology in your practice\nCo
 nsider the appropriate protocols for dealing with self-represented parties
 \n
DTEND;TZID=Utc:20200917T160000
DTSTAMP:20260604T023756Z
DTSTART;TZID=Utc:20200917T130000
SEQUENCE:0
SUMMARY:Enhancing Your Client Experience: Reducing Your Risks
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