A Guide to Interviews for Paralegals
Thursday, September 15, 2022 (9:00 a.m.–12:00 p.m.)
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* Remember: You must attend CPD programs (in-person, live webcast, or live webcast replay) or view them on-demand to claim CPD Hours. Reading CPD materials alone does not qualify.
Ellisif HarrisSpark LLP
The initial client interview is everything (and more). It gives you the facts you need to advocate for your client while giving the client important information about your skills and knowledge, and inspires confidence in their case. Plus, it shapes the client's expectations for what is to come. That is why it is so important that you optimize this time to listen and to engage. Our presenters suggest process design changes to maximize efficient use of time (yours and your client's) while promoting honest and clear communication between parties. They address plans for active listening, asking meaningful questions, comprehensive document collection, and clarity in explaining costs and the litigation process.
- Find out how good preparation and adherence to regulatory protocols also make good business sense
- Learn how to listen effectively to your client — what they say (and what they don't)
- Consider the impact of diversity and cultural sensitivity issues on your interactions
- Ellisif Harris, Spark LLP
- Michelle Lomazzo, Lomazzo Worker's Compensation Appeals Prof. Corp.
- Noelle Sorrell, Sorrell Paralegal Services
- Lai-King Hum, Deputy Judge / Principal, Ontario Small Claims Court / Hum Law Firm
- Paula Callaghan, Callaghan Paralegal
- David Sundin, County Solicitor, Corporation of the County of Essex