The Client-Centred Practice for Lawyers and Paralegals
Date
Friday, February 25, 2022 (1:30 p.m.–4:30 p.m.)
Add this event to your calendar (Downloads an .ICS file)
View this webcast-only program from your home or office computer
Additional Information
Page Count: 26
* Remember: You must attend CPD programs (in-person, live webcast, or live webcast replay) or view them on-demand to claim CPD Hours. Reading CPD materials alone does not qualify.
-
Melissa McWilliam, Counsel, Practice ReviewLaw Society of Ontario
The past 10 years have changed your delivery of legal services with updates in communication technology, the online marketplace, automation in practice management and a faster pace of your work life. When your clients have a choice about how to meet their legal needs, what can you do to make sure your offerings remain viable for them? Our presenters give you strategies to be a successful service provider through the design and implementation of a "client-centred practice".
- Learn what a client-centred practice is, and how it can benefit your law or paralegal practice
- Obtain tips from experienced practitioners who have benefited from a client-centred approach
- Understand the connection between equality, diversity, and inclusion and optimizing your client's experience with you and your staff
- Develop strategies for balancing client needs with practitioner and practice health
Presenters
- Melissa McWilliam, Counsel, Practice Review, Law Society of Ontario
- Juda Strawczynski, Director, practicePRO, Lawyers' Professional Indemnity Company (LAWPRO®)
- Rinku Deswal, RD Law Professional Corporation – Barristers & Solicitors
- Daniel Heath, Heath Legal
- Dwight Williams, Counsel, Practice Review, Law Society of Ontario
- Jack Newton, CEO & Founder, Clio
- Amy Johnson, Howie Johnson
- Jacqueline Swaisland, Landings LLP
- Brenell Dean, Dean’s Paralegal Services
- Mohamed Elbassiouni, Goodman Elbassiouni LLP
- Michelle Kemper, Counsel, Practice Review, Law Society of Ontario