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The Client-Centred Practice for Lawyers and Paralegals

Date

Friday, February 25, 2022 (1:30 p.m.–4:30 p.m.)

Add this event to your calendar (Downloads an .ICS file)

CPD Hour(s)
0 Substantive
2 h 30 m Professionalism
30 m EDI Professionalism
Location

View this webcast-only program from your home or office computer

Additional Information

Page Count: 26

* Remember: You must attend CPD programs (in-person, live webcast, or live webcast replay) or view them on-demand to claim CPD Hours. Reading CPD materials alone does not qualify.

Chair
  • Melissa McWilliamCounsel, Practice Review
    Law Society of Ontario
Description

The past 10 years have changed your delivery of legal services with updates in communication technology, the online marketplace, automation in practice management and a faster pace of your work life. When your clients have a choice about how to meet their legal needs, what can you do to make sure your offerings remain viable for them? Our presenters give you strategies to be a successful service provider through the design and implementation of a "client-centred practice".

  • Learn what a client-centred practice is, and how it can benefit your law or paralegal practice
  • Obtain tips from experienced practitioners who have benefited from a client-centred approach
  • Understand the connection between equality, diversity, and inclusion and optimizing your client's experience with you and your staff
  • Develop strategies for balancing client needs with practitioner and practice health

Presenters

  • Melissa McWilliamCounsel, Practice ReviewLaw Society of Ontario
  • Juda StrawczynskiDirector, practicePROLawyers' Professional Indemnity Company (LAWPRO®)
  • Rinku DeswalRD Law Professional Corporation – Barristers & Solicitors
  • Daniel HeathHeath Legal
  • Dwight WilliamsCounsel, Practice ReviewLaw Society of Ontario
  • Jack NewtonCEO & FounderClio
  • Amy JohnsonHowie Johnson
  • Jacqueline SwaislandLandings LLP
  • Brenell DeanDean’s Paralegal Services
  • Mohamed ElbassiouniGoodman Elbassiouni LLP
  • Michelle KemperCounsel, Practice ReviewLaw Society of Ontario

Registration Options

Registration Mode *
Learning format *

Only PDF materials will be provided. Hardcopy materials are not available with this program.

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Discounts are not applicable to programs priced under $100 or e-Courses. All prices are subject to applicable taxes.