Strategies to De-Escalate Situations with Challenging Personalities
Date
Monday, October 31, 2022 (12:00 p.m.–2:00 p.m.)
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Bill Eddy, LCSW, Chief Innovation OfficerHigh Conflict Institute
As a legal professional, you have to deliver quality legal services to your client while navigating high stress situations and challenging personalities. Do you have the tools to successfully manage these conflicts? Published author and frequent speaker, Bill Eddy, uses his experience as a lawyer, mediator and clinical social worker to identify ways that you can proceed without losing your cool.
- Learn to skillfully manage high conflict negotiations with opposing counsel
- Understand best practices in communicating with others to avoid complaints and claims
- Get valuable tips on how to address bullying behaviours
Presenters
- Bill Eddy, LCSW, Chief Innovation Officer, High Conflict Institute
- Raheena Dahya, Bloomsbury Mediation
