Using Process Design to Manage Disputes


Tuesday, November 29, 2022 (9:00 a.m.–10:30 a.m.)

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CPD Hour(s)*
0 Substantive
1 h 20 m Professionalism
  • Shannon Moldaver
    Shannon Moldaver Dispute Resolution Inc.

Lawyers aren't just legal problem solvers. You can be designers, too, through choice and creation of dispute resolution processes that meet your client's needs. If the process you choose (or create) does not promote trust, certainty, accountability, and respect among parties, it won't bring a lasting and positive result. How can you work with your client and the other side to design a process that fits and gets you to "yes"? Our presenter brings both theoretical and practical knowledge to give you the tools to get to better outcomes in resolving your clients' disputes. Delve into how to use creative thinking to find opportunities for better results, as well as achieving more client-centered communication to result in robust resolutions.

  • Learn how to effectively understand your client's position and interests
  • Find out how to work with your client to plan an innovative, customized process for success 
  • Hone in on key skills like active listening and reframing to show respect and facilitate results
  • Listen to dispute resolution designers' ideas and stories to be inspired to innovate


  • The Honourable Justice David BrownCourt of Appeal for Ontario
  • Lauryn KerrLegal CounselBritish Columbia Civil Resolution Tribunal
  • Shannon MoldaverShannon Moldaver Dispute Resolution Inc.
  • Vanassa Richards-ThompsonBarrister, Solicitor and Notary Public

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Learning format *

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