Using Process Design to Manage Disputes
Date
Tuesday, November 29, 2022 (9:00 a.m.–10:30 a.m.)
Add this event to your calendar (Downloads an .ICS file)
-
Shannon MoldaverShannon Moldaver Dispute Resolution Inc.
Lawyers aren't just legal problem solvers. You can be designers, too, through choice and creation of dispute resolution processes that meet your client's needs. If the process you choose (or create) does not promote trust, certainty, accountability, and respect among parties, it won't bring a lasting and positive result. How can you work with your client and the other side to design a process that fits and gets you to "yes"? Our presenter brings both theoretical and practical knowledge to give you the tools to get to better outcomes in resolving your clients' disputes. Delve into how to use creative thinking to find opportunities for better results, as well as achieving more client-centered communication to result in robust resolutions.
- Learn how to effectively understand your client's position and interests
- Find out how to work with your client to plan an innovative, customized process for success
- Hone in on key skills like active listening and reframing to show respect and facilitate results
- Listen to dispute resolution designers' ideas and stories to be inspired to innovate
Presenters
- The Honourable Justice David Brown, Court of Appeal for Ontario
- Lauryn Kerr, Legal Counsel, British Columbia Civil Resolution Tribunal
- Shannon Moldaver, Shannon Moldaver Dispute Resolution Inc.
- Vanassa Richards-Thompson, Barrister, Solicitor and Notary Public
