Enhancing Your Client Experience: Reducing Your Risks (REPLAY)


Thursday, April 22, 2021 (9:00 a.m.–12:00 p.m.)

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Alternate date: Thursday, September 17, 2020 [click to view options]

CPD Hour(s)*
0 Substantive
3 h Professionalism

View this webcast-only program from your home or office computer

You provide quality professional services to your clients, but how can you enhance your client service delivery as a legal professional? Improving client service can help you manage client expectations, reduce your risks of a Law Society complaint or a claim made against you, and help build your practice. In this program, spend half a day with practising lawyers, Law Society, and LawPRO staff to help you enhance your client’s experience from intake to file closure. 
  • Learn about the most common types of professional complaints and claims and how to avoid them
  • Update your knowledge on efficient use of technology in your practice
  • Consider the appropriate protocols for dealing with self-represented parties


This live webcast replay contains an online chat feature that allows you to view the previously broadcast program and interact, share ideas, and exchange comments with fellow registrants online. If you have already registered for the program, you can view the replay at no additional fee and without re-registering.

Remember: Your CPD hours must be entered into the LSO Portal. Register for an account and log your CPD hours at

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